Consumer Advice Network links State Consumer Helplines (SCH) located in different States. Presently nine states viz., Bihar, Haryana, Chhatisgarh, Gujarat, Madhya Pradesh, Maharshtra, Orissa, Rajasthan and Tamil Nadu are linked with consumer advice network. Other States will be linked with the network shortly. We at State Consumer Helpline (SCH) provide pre-purchase information, post-purchase advice, guidance and information and also offer "next-step advice" for resolution or redress.
Our intent is to make the consumers be empowered and be aware of their rights to:-Safety, Choose, Be Heard, Redressal & Consumer Education.
We also aim to sensitize the consumers of their responsibilities of being: - Critically Aware, Involved, Organized, Responsible towards the Environment and Practicing Sustainable Consumption.