| What are Unfair Trade Practices (UTP)? |
 |
Misleading advertisements/False representation |
|
Bargain Selling when there is no bargain |
|
Offering gifts, prizes, etc. to lure customers with no intention of providing them |
|
Conducting of any contest, lottery, etc. as a promotional gimmick |
|
Hoarding or destroying goods with the intention of raising the cost of these or similar goods |
|
Manufacturing or offering spurious goods or adopting deceptive practices in the provision of services |
|
|
| To know about the products you want to buy it is always better to go by comparative testing. |
| Comparative Testing means subjecting of different products offered for the same purpose, the results of which tests provide consumers with unbiased information on the characteristics of these products. |
|
|
Helps you know the prices of different brands of the same product |
|
Compares the features, safety, hidden costs, long term maintenance, after sales service and other various qualities of different brands |
|
It brings to your notice many other points which the service provider or trader may not offer thus making your task of buying a product easy |
|
|
For more details Visit
www.consumer-voice.org
www.cercindia.org |
|
Standard Marks and Labels |
| Standardization mark is a mark or symbol given to a product, which meets certain standards with respect to the quality in terms of material used, methods of manufacture, labeling, packaging and performance. |
|
| Tips for writing a complaint letter |
| You may be able to resolve your concerns by putting your complaint in writing. If you write a letter to Advice centre, business or complaint-handling organization, remember to include: |
|
|
Name and full address with contact details |
|
Describe the problem in short with date and place of purchasing |
|
What action you have already taken to fix the problem |
|
Ask for a reply to your letter within a rational time |
|
Copies of any other letters you have written about the problem |
|
Copies of all relevant documents (for example, warranties, receipts and any previous correspondence)—do not send the originals. |
|
Keep a copy of this letter and make a note of the date you post it. |
|
|
>
Right to Information
Helpline Nos.
